Money Back Guarantee

We're so confident that our State Electrician License Exam Packages will best prepare you to pass your State test and obtain your State Electrician license that we offer you your money back should you fail your state test.

That is correct -  If you purchase our Exam Prep Package, put in the time needed to properly prepare for the test and yet somehow you still fail, we will refund the price you paid for the course, as per the details below.

From our Terms of Service Agreement "Money Back Guarantee" section;

Money Back Guarantee.  While SEP has gone to great lengths to produce State Licensing Exam Prep Packages that will best prepare you to pass Your State Licensing Exam, we accept that there are circumstances that will prevent some percentage of our clients from doing so the first time they sit for their State Licensing Exam.  Whether the circumstances that prevented the client from passing their test the first time are that the client was unable to invest the necessary amount of personal time and effort in completing the SEP Exam Prep Pacakge, or perhaps the client was ill on the day of their State Exam, SEP understands that there will occasionally be circumstances beyond the control of SEP that will prevent our client(s) from passing their State Licensing Exam the first time they take the State Exam.  While the client's purchase of the the SEP State Exam Prep Package is non-refundable, we do however very much want our clients to be successful in their efforts to advance their careers.  This is SEP's goal - to give our clients the best chance to prepare properly for and to pass their State Licenisng Exam.  As such, SEP will provide any paid-in-full client who fails their State License Exam the first time with a refund provided the following (3) conditions are met:

1. The client has paid-in-full their 30-day subscription fee for their respective SEP State Electrician License Exam Prep Package.
2. The client must email to SEP a scanned-copy of the official State letter informing them that they have failed the exam.  This email must be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
3. That the client was logged-into their SEP account with their State Exam Prep Package open for a minimum of 40 hours prior to taking their actual State Electrician License exam.  Please Note:  SEP reserves the right to waive or modify our requirements for condition 3 of our Money Back Guarantee based solely on our discretion.  SEP may also choose to offer the client, in addition to the their refund, a free 30-day remedial subscription in to their original State Exam Prep Package.

We want our clients to pass their test and achieve their license the very first time they take their State Exam.  We are here to support you while you are studying and preparing to take your test, and very much want to hear from you after you've taken your State Exam.  When you pass, we would love to hear your thoughts about how our Package helped you pass the test, and if you have any suggestions for imporoving our Packabe, then we'd sure like to see your comments as well.

Should you fail your exam, we most certainly want to work with you to identify the parts of the State Exam that were difficult for you.  If you have failed your exam and want a refund, we'll coordinate these efforts with you to get you your refund ASAP, provided that conditions 1,2, and 3 mentioned above have been met.

Last Updated April 29, 2009